Refund & Cancellation Policy

At MAIV LTD, we strive to provide high-quality software and SaaS solutions. If you are not fully satisfied with your purchase, please review our Refund & Cancellation Policy below.

1. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team at [[email protected]].
Your subscription will remain active until the end of the current billing cycle. No further charges will be applied after cancellation.
No refunds will be issued for any remaining period in a subscription cycle unless required by law.

2. Refund Policy
We offer refunds under the following conditions:

2.1. Subscription Services
If you cancel within 7 days of your initial subscription purchase and have not used the service extensively, you may request a full refund.
No refunds are provided for renewal payments or partial subscription periods.

2.2. One-Time Purchases
Refunds for one-time software purchases are available within 14 days of purchase if the product has not been downloaded, installed, or significantly used.

2.3. Exceptional Cases
Refunds may be granted on a case-by-case basis in cases of:

Technical issues preventing usage of the software, which our support team cannot resolve.
Unauthorized or accidental transactions (subject to review).

3. How to Request a Refund
To request a refund, please contact us at [[email protected]] with the following details:

Order ID or payment reference
Reason for refund request
Any supporting documents or screenshots
Refund processing typically takes 5-10 business days, depending on your payment provider.

4. Changes to This Policy
MAIV LTD reserves the right to update this policy at any time. Changes will be posted on our website with an updated “Last Updated” date.

For any questions, please contact us at [[email protected]].